Refunds & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging.

Non-Returnable Items

Please note that the following conditions apply to Keychains and Bookmarks:

  • Custom or Personalized Orders: Any keychain or bookmark made specifically to your request cannot be returned.
  • Used or Altered Items: Items that have been used, modified, or damaged after delivery are not eligible for return.
  • Non-Original Packaging: Products that are not returned in their original protective packaging cannot be accepted.

Due to the handcrafted and personalized nature of these products, we are unable to accept returns unless the item arrives defective or damaged.

Partial Refunds

In some cases, partial refunds may be granted:

  • Items with visible signs of use.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times can vary.
  3. Reach out to your bank to confirm the status of the transaction.

If you’ve done all this and still haven’t received your refund, please contact us at .

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same product, contact us at and send the item to: .

Shipping Returns

To return your product, mail it to: .

Please Note:

  • Shipping costs for returns are your responsibility and are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your total refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

Need Help?

If you have any questions or concerns regarding returns and refunds for Keychains and Bookmarks, please contact us at . We’re here to assist you!